Refund policy

We have a 30-day return policy. You have 30 days after delivery to request a return.

Eligibility

We accept returns of defective and non-defective products that are new, unused, and in the condition received, with original packaging where applicable. Proof of purchase is required.

Start a return

Email info@shoplightyear.com with your order number and reason for return. If the return is approved, we will send return instructions, the correct return address, and a prepaid return label for you to download and print. Please do not send products back without approval or to an Amazon fulfillment address.

Return shipping and fees

Approved U.S. returns include a prepaid return label at no cost. We do not charge restocking fees.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos where applicable so we can make it right.

Exchanges

We do not offer direct exchanges. The fastest option is to return the item and place a new order after the return is approved.

Refunds

We will inspect the returned item and notify you when the refund is approved. Approved refunds are issued to the original payment method within 10 business days after inspection. Your bank or card provider may need additional time to post the credit.

 

Items damaged through misuse or returned in a condition different from how they were received may be denied a refund. This policy does not limit any rights you have under applicable law.